22et Privacy Policy – Your Data, Your Rights

This Privacy Policy explains exactly what personal information 22et collects from players in Bangladesh, how it is used, who it may be shared with, and the rights you hold over your own data.

Effective Date: 1 January 2026 · Last Updated: 1 January 2026

Introduction

22et ("we", "us", "our") is committed to protecting the privacy of all players who use the 22et platform at 22et.app. This Privacy Policy sets out in clear terms how we handle the personal data we collect from you when you register an account, make a deposit, play games, contact support, or otherwise interact with the 22et platform.

By creating an account on 22et, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform. This Policy should be read alongside the 22et Terms and Conditions.

Your privacy matters: 22et does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used solely to operate your account, process transactions, comply with legal obligations, and improve the platform experience for players across Bangladesh.

Information We Collect

22et collects the minimum personal data necessary to provide you with a secure and functional gaming platform. The categories of personal data we may collect are as follows:

  • Registration data: your full name, date of birth, Bangladeshi mobile number, and any other details provided when you create your 22et account.
  • Identity verification data: where required by our Know Your Customer (KYC) process, copies or photographs of government-issued identity documents such as a National ID card or passport.
  • Financial data: records of deposits and withdrawals made via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, including transaction amounts and timestamps. We do not store full card numbers or mobile wallet PINs.
  • Technical data: IP address, device type, browser type and version, operating system, time zone, session duration, pages visited, and other platform interaction data collected automatically when you access 22et.app.
  • Communications data: the content of any messages you send to the 22et support team via email at [email protected], including any attachments you provide in connection with a support request or complaint.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health information, and we do not request this data at any point during the registration or gaming process.

How We Use Your Information

The personal data 22et collects is used exclusively for the following purposes. We do not use your data for any purpose that is incompatible with those listed below:

  • Account management: to create, maintain, and manage your 22et player account, including processing your registration, verifying your identity, and keeping your account records accurate and up to date.
  • Payment processing: to execute deposits and withdrawals in Bangladeshi Taka via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and to maintain a secure transaction record for each operation.
  • Legal and regulatory compliance: to comply with applicable anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, fraud prevention duties, and any other legal obligations to which 22et is subject.
  • Customer support: to respond to your enquiries, resolve disputes, and process any complaints you submit to the 22et support team at [email protected].
  • Platform improvement: to analyse aggregated, anonymised usage data in order to identify technical issues, improve game performance, optimise the mobile interface, and develop new features that better serve players in Bangladesh.
  • Responsible gaming: to monitor for patterns of play that may indicate a potential gambling problem, and to contact players proactively where responsible gaming tools or intervention may be appropriate.

22et processes your personal data on the following legal bases, depending on the purpose of the processing:

  • Contractual necessity: processing your registration data, payment data, and gaming activity records is necessary to perform the contract between you and 22et (i.e., to operate your player account and deliver the platform services you have requested).
  • Legal obligation: processing your KYC documents and transaction records is required to comply with applicable anti-money laundering and counter-terrorism financing regulations.
  • Legitimate interests: analysing platform usage data to improve our services, detecting and preventing fraud, and monitoring for responsible gaming concerns are activities that serve both 22et's interests and the broader interests of our player community.
  • Consent: where we wish to send you optional marketing communications or promotional offers, we will obtain your explicit consent before doing so and provide you with a clear means to withdraw that consent at any time.

Cookies and Tracking Technologies

22et uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse usage patterns. The following types of cookies may be set when you visit 22et.app:

  • Essential cookies: strictly necessary for the platform to function. These include session authentication cookies that keep you logged in during your gaming session. These cookies cannot be disabled without breaking the platform's core functionality.
  • Analytics cookies: used to collect anonymised data about how players interact with 22et.app — for example, which pages are visited most frequently and which game categories attract the most engagement. This data is used in aggregate to improve the platform experience.
  • Preference cookies: used to remember your platform settings and display preferences (for example, your language selection) so that they are preserved across sessions without requiring you to re-enter them each time you visit.

Most modern browsers allow you to control cookie settings at the browser level. However, disabling essential cookies will prevent the 22et platform from operating correctly, so we recommend retaining at minimum the essential cookies that are required for account access and game play.

Data Sharing and Disclosure

22et does not sell or rent your personal data to third parties. We may share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

  • Payment processors: we share the minimum necessary transaction data with payment service providers (bKash, Nagad, Rocket, Upay, and card networks Visa and Mastercard) solely to execute your deposit and withdrawal instructions. Each provider operates under its own privacy policy and data protection obligations.
  • Technology and service providers: we may engage third-party service providers who process data on our behalf — for example, game platform providers, security and fraud detection partners, and analytics vendors. These providers are contractually bound to process data only on 22et's instructions and to maintain appropriate security standards.
  • Legal and regulatory authorities: where we are required by applicable law, court order, or regulatory obligation to disclose your personal data to a government body, law enforcement agency, or financial intelligence unit, we will comply with that obligation.
  • Business transfers: in the event of a merger, acquisition, restructuring, or sale of all or part of the 22et business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your data will remain subject to privacy protections equivalent to those described in this Policy.
We never sell your data: No personal data collected by 22et is sold, traded, or made available to data brokers, advertising networks, or any third party for commercial marketing purposes. If we ever need to share data in a way not described above, we will update this Policy and notify affected players in advance.

Payment Data Security

22et takes the security of your financial data seriously. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the transaction is processed via the relevant payment provider's own secure infrastructure. 22et records the transaction outcome (success, failure, amount, timestamp) for account management purposes but does not store your full mobile wallet number in a retrievable plain-text format, and does not store card numbers, CVV codes, or expiry dates.

All data transmitted between your device and 22et.app is protected by SSL (Secure Sockets Layer) encryption. We recommend that you always access the platform from a personal, trusted device and that you log out after each session to protect your account from unauthorised access, particularly when using shared or public Wi-Fi networks.

Data Retention

22et retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as we are legally required to retain it. Our standard retention periods are as follows:

  • Active account data: retained for the duration of your account's active status. If your account is closed or suspended, core account records are retained for a minimum of five years to satisfy anti-money laundering record-keeping requirements.
  • Transaction records: deposit and withdrawal records are retained for a minimum of five years from the date of the transaction to comply with financial record-keeping obligations.
  • Support communications: emails and other support communications are retained for a period of three years from the date of the last communication in a given support thread, after which they are securely deleted.

Data Security

22et implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL encryption on all platform pages, access controls that restrict data access to authorised personnel only, regular security reviews of platform infrastructure, and secure data storage practices that protect data at rest.

While 22et employs industry-standard security practices, no online platform can guarantee absolute security. In the event of a data breach that poses a material risk to your rights, we will notify affected players and take all necessary steps to contain the breach, assess its impact, and prevent recurrence. We encourage you to use a strong, unique password for your 22et account and to keep your login credentials confidential at all times.

Your Privacy Rights

As a player on the 22et platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within a reasonable timeframe:

  • Right of access: you have the right to request a copy of the personal data that 22et holds about you, together with information about how it is being used and with whom it has been shared.
  • Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
  • Right to erasure: in certain circumstances — for example, where your data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies — you may request that we delete your personal data. Please note that this right is subject to our legal retention obligations, which may require us to keep certain records even after an account is closed.
  • Right to object: you have the right to object to the processing of your personal data where that processing is based on 22et's legitimate interests. Where you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
  • Right to withdraw consent: where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

22et will not charge a fee for handling rights requests that are reasonable in scope. For requests that are manifestly unfounded, repetitive, or excessive, we reserve the right to charge a reasonable administrative fee or to decline the request, with written reasons provided.

Children's Privacy

The 22et platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we discover or have reason to believe that a registered account belongs to a person under 21, we will immediately suspend the account, delete any associated personal data to the extent permitted by our legal retention obligations, and refuse any pending withdrawal requests pending investigation. If you are a parent or guardian and believe that your child has registered an account on 22et, please contact us immediately at [email protected].

Third-Party Links

The 22et platform may contain references to third-party payment services (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and others). These third-party providers operate their own platforms under their own privacy policies. 22et is not responsible for the privacy practices of third-party providers. We recommend that you review the privacy policy of any third-party service before providing your personal data to that service directly.

Changes to This Privacy Policy

22et reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to the platform. When material changes are made, we will update the Effective Date shown at the top of this page. Where it is practicable to do so, we will also notify registered players of significant changes via the contact information held on their account.

Your continued use of the 22et platform after any update to this Privacy Policy constitutes your acceptance of the revised Policy. The most current version of this Privacy Policy will always be accessible at 22et.app/privacy-policy. If you disagree with any changes, you should close your account and discontinue use of the platform.

Contact Us

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a data-related concern, please reach out to the 22et support team. We are available around the clock and aim to respond to all privacy-related enquiries promptly.

Support email (plain text — not a link): [email protected]

Our Privacy Commitments at a Glance

A quick summary of how 22et treats your data. These commitments apply to every player on the platform.

SSL Encrypted
All data between your device and 22et.app travels over SSL-encrypted connections.
Never Sold
Your personal data is never sold or rented to advertisers or data brokers.
Transparent Use
We only use your data for purposes described in this Policy — nothing hidden.
Right to Correct
You can request corrections to any inaccurate data we hold about you at any time.
Right to Delete
Where legally permitted, you can request deletion of your personal data from our systems.
24/7 Support
Privacy questions? Contact [email protected] any time — we respond promptly.
🔞 21+ Only — 22et is strictly for adults aged 21 and above. Please play responsibly.

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